Terms and Conditions Schiphol Taxi

Article 1: Definitions

In these Terms and Conditions, the following definitions apply:

Provider: City Taxi International BV, registered in the Chamber of Commerce under number 88928012.

Offer: The offer made by the Provider regarding the transportation of the Customer by a Transporter (third party) for a predetermined Ticket Price.

Luggage: Luggage is distinguished collectively and individually (as applicable) between Hand Luggage, Medium Luggage, and Large Luggage.

Special Passenger Transport: Transportation services for disabled and dependent individuals, as well as for minors requiring a child car seat or booster seat.

Customer: The natural person, not acting in a professional or business capacity, who uses the Provider’s Services.

Services: Facilitating the transportation of the Customer by the Transporter in exchange for payment of the Ticket Price.

Agreement: The agreement between the Provider and the Customer regarding the provision of Services by the Provider.

Ticket: The ticket issued by the Provider to the Customer upon the formation of the Agreement.

Ticket Price: The price of the Ticket as established or agreed upon per Offer and the resulting Agreement.

Transporter: The individual or legal entity, including their staff, who undertakes to transport persons and luggage.

No-show: A “No-Show” occurs when a taxi arrives at the location agreed upon with the Customer, but the Customer does not appear without having canceled the reservation.

Hand Luggage: A bag or similar piece of luggage with maximum dimensions of 55 x 25 x 35 centimeters (L x W x H).

Medium Luggage: A suitcase or similar item with a maximum cumulative dimension (L+W+H) of 150 centimeters.

Large Luggage: A suitcase or similar item with a maximum cumulative dimension (L+W+H) of 180 centimeters.

Customer: The natural person, not acting in a professional or business capacity, who uses the Provider’s Services.

Customer: The natural person, not acting in a professional or business capacity, who uses the Provider’s Services.

Article 2: Applicability of the Terms and Conditions

These Terms and Conditions apply to every Offer and Agreement made by the Provider.

Article 3: Agreement & Ticket

Customers can make a reservation for a taxi at www.schiphol-taxi.nl. The price listed on the ticket is fixed. The Provider requests that the Customer provide as complete information as possible.

An Agreement between the parties is established only after the Customer accepts the Offer and the Provider receives payment.

Following the formation of the Agreement, the Provider sends a confirmation email to the Customer. The Ticket is personal and non-transferable unless otherwise agreed in writing between the Transporter and the Customer.

The Transporter is only obligated to provide transportation to the Customer upon prior presentation of the Ticket.

Article 4: Modification, Cancellation & Refund of Ticket Price

The Customer may modify or cancel the Agreement (and the corresponding Ticket Price) via email or the link provided in the confirmation email.

The Provider must be notified in writing (via email or the link in the confirmation email) of any modification. Modifications can be made up to twelve (12) hours before the originally scheduled transportation time.

Cancellations must be made in writing no later than six (6) hours before the scheduled transportation time to qualify for a refund of the Ticket Price.

No refund is available if:
- A cancellation is made within six (6) hours of the scheduled transportation time; or
- The Agreement was concluded within six (6) hours before the scheduled transportation.

Provider may never charge waiting fees. Only if the Customer explicitly requests extra waiting time through the dispatch center may the driver charge waiting fees to the Customer in accordance with legal rates.

Upon receipt by the Provider of a valid cancellation (paragraph 2), a refund of the Ticket Price will be issued within thirty (30) days, minus 10% of the ticket cost with a minimum of €15 (fifteen euros) per ticket, as an administration fee.

Article 5: No-Show

A "No-Show" occurs when a taxi arrives at the agreed location, but the Customer does not appear without prior cancellation. The taxi will then return to its stand without the Customer.

In the event of a "No-Show," the Customer is required to pay the agreed Ticket Price, with no refund possible.

Article 6: Luggage

During transportation, the Customer is only permitted to bring the luggage specified on the Ticket. Additional luggage is not allowed unless a written agreement is made with the Provider.

Additional charges will apply for extra luggage, to be paid by the Customer to the Transporter.

The Provider and/or Transporter reserves the right to refuse luggage that is dangerous, legally prohibited, or poses a risk of damage or contamination.

The Provider is not liable for lost and/or damaged luggage belonging to the Customer.

Article 7: Transportation of Animals

The Customer may bring pets only with prior consent from the Provider and provided they comply with the requirements in this article. Pets must be transported in a portable crate, bag, or similar container that can be placed or held on the lap.

Requests to bring pets must be submitted in writing to the Provider at least three (3) days before the transportation date.

Animals that may pose a threat, cause nuisance, or disturb the Customer, other passengers, or the Transporter are not permitted. The Provider or Transporter reserves the right to refuse such animals at any time, without entitlement to a refund of the ticket price or additional charges.

Assistance dogs are allowed under all circumstances.

Article 8: Special Passenger Transport

Special Passenger Transport is available only with prior written consent from the Provider, provided that the Customer submits the request for Special Passenger Transport in writing at least three (3) days before the transport date. Special transport includes, but is not limited to, transporting small children requiring a child seat, wheelchair transport, or walker transport.

The Provider and/or Transporter reserves the right to refuse a request for Special Passenger Transport if it poses any danger, nuisance, or disturbance to the Customer, other passengers, or the Transporter.

Article 9: Delay

Due to external (traffic) conditions, the taxi may arrive up to 15 minutes earlier or later than the agreed time. The Customer should remain available for transportation within this window.

If the Customer experiences a delay during transportation, the Provider and/or Transporter is not liable for any (consequential) damages to the Customer, unless otherwise required by law. If the taxi arrives more than 15 minutes late, a refund of up to €15 of the ticket price may be issued upon request.

Article 10: Transport and Transport Conditions

The Transporter, or a selected partner, is responsible for the actual transportation of the Customer.

If a partner is responsible for the transportation, a transport agreement is formed between the Customer and the Transporter concerning the physical transportation.

The transport agreement and the actual transportation by the Transporter of the Customer and their Luggage are subject to the general (transport) conditions applied by the Transporter.

In the event of a conflict between these Terms and Conditions and the general (transport) conditions of a Transporter partner, these Terms and Conditions shall prevail.

The Customer must be ready at the date, location, and time indicated on the Ticket, noting that the taxi may arrive up to 15 minutes early or late due to traffic conditions.

Article 11: Complaints Procedure

Complaints about the execution of the Agreement must be submitted in writing by the Customer to the Provider within ten (10) working days after the invoice date.

Article 12: Liability of the Provider

The Provider is never liable for any damage to the Customer or third parties, including consequential damages, lost revenue and profits, data loss, or intangible damage arising from or related to the Services or the transportation by the Transporter of the Customer and/or their Luggage (including personal injury, financial losses, and material damages suffered by the Customer).

If the Provider is found liable to the Customer, notwithstanding the above, the Provider’s liability to the Customer is limited per incident (where a series of related incidents counts as a single incident) to the fees actually paid by the Customer to the Provider in the current calendar year, excluding VAT/invoice amount.

The preceding provisions do not apply if the damage was caused by intentional or reckless conduct by the Provider or its employees.

The Provider is not liable for damage if and to the extent that it results from the Provider and/or Transporter complying with applicable laws and regulations or from the Customer’s non-compliance, including the Provider's and/or Transporter's instructions.

Article 13: Force Majeure

The Provider is not obligated to fulfill any obligations if hindered due to force majeure. The Provider is also not liable for damages resulting from force majeure. Force majeure includes any situation beyond the Provider’s control, such as accidents, delays due to accidents, delays at checkpoints, extreme weather conditions, and terrorism-related traffic.

Article 14: Privacy

The Customer is deemed to have read and agreed to the Provider’s privacy statement and the processing of personal data as described therein.

The Customer may access the data processed by the Provider and may request the deletion or blocking of certain data. The Provider will respond to this request within four (4) weeks.

Article 15: Intellectual Property Rights

The intellectual property rights to all Services made available by the Provider belong to the Provider or to third parties who have authorized the Provider to provide these Services.

Article 16: Miscellaneous

The invalidity of any provision in these Terms and Conditions does not affect the validity of the remaining provisions. In such cases, the invalid provisions or parts thereof will be replaced by new provisions that closely match the content, scope, and purpose of the original invalid provisions.

Article 17: Governing Law & Jurisdiction

These Terms and Conditions are governed by Dutch law.

Only the Dutch courts shall have exclusive jurisdiction to settle disputes arising from these Terms and Conditions.